FERNANDO, Michael. PENGARUH KUALITAS LAYANAN DAN KEPERCAYAAN TERHADAP LOYALITAS KONSUMEN LAUTAN BERKAT. Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis, [S. l.], v. 3, n. 5, p. 559–565, 2019. DOI: 10.37715/jp.v3i5.813. Disponível em: https://journal.uc.ac.id/index.php/performa/article/view/813. Acesso em: 20 feb. 2026.