LIVIONNA, I Christine; SIENATRA, Krismi Budi. PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN UD. HARAPAN INDAH. Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis, [S. l.], v. 3, n. 5, p. 551–558, 2019. DOI: 10.37715/jp.v3i5.812. Disponível em: https://journal.uc.ac.id/index.php/performa/article/view/812. Acesso em: 20 feb. 2026.