RAKTION, Jacqueline; CHRISTIAN, Sonata. PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN IN HERITAGE. Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis, [S. l.], v. 2, n. 6, p. 789–798, 2018. DOI: 10.37715/jp.v2i6.620. Disponível em: https://journal.uc.ac.id/index.php/performa/article/view/620. Acesso em: 13 mar. 2026.