ARMINE, Jessica; DEWI, Liliana. PENGARUH RELIABILITY, RESPONSIVENESS, ASSURANCE, DAN EMPATHY TERHADAP KEPUASAN KONSUMEN FLOSLAND. Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis, [S. l.], v. 2, n. 5, p. 661–670, 2018. DOI: 10.37715/jp.v2i5.600. Disponível em: https://journal.uc.ac.id/index.php/performa/article/view/600. Acesso em: 20 feb. 2026.