STANLEY, Vincent; SIDHARTA, Helena. Pengaruh Kualitas Pelayanan dan Fasilitas terhadap Loyalitas Pelanggan Rumah Kost Surabaya Barat. Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis, [S. l.], v. 8, n. 4, p. 418–427, 2023. DOI: 10.37715/jp.v8i4.3793. Disponível em: https://journal.uc.ac.id/index.php/performa/article/view/3793. Acesso em: 12 mar. 2026.