KRISTIANTO, Chelsea. Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan melalui Mediasi Kepuasan dan Kepercayaan Pelanggan JNE di Surabaya Barat. Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis, [S. l.], v. 7, n. 5, p. 547–563, 2022. DOI: 10.37715/jp.v7i5.2964. Disponível em: https://journal.uc.ac.id/index.php/performa/article/view/2964. Acesso em: 24 feb. 2026.