SOETANTO, Sarah. PENGARUH KUALITAS PRODUK, KEANDALAN PENGIRIMAN, DAN PROMOSI PENJUALAN TERHADAP KEPUASAN PELANGGAN ONLINE SHOP DI INSTAGRAM. Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis, [S. l.], v. 6, n. 2, p. 124–132, 2021. DOI: 10.37715/jp.v6i2.2061. Disponível em: https://journal.uc.ac.id/index.php/performa/article/view/2061. Acesso em: 12 mar. 2026.