ALVIAN, I Gede Putu Kenny. PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN KONSUMEN “MASALAH”. Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis, [S. l.], v. 5, n. 4, p. 295–302, 2021. DOI: 10.37715/jp.v5i4.1783. Disponível em: https://journal.uc.ac.id/index.php/performa/article/view/1783. Acesso em: 20 feb. 2026.