Wijono, Frederick Dewantara, and Tommy Christian Efrata. “Strengthening Customer Loyalty through Customer Engagement, Customer Experience, and Service Innovation”. Jurnal Entrepreneur dan Entrepreneurship (JEE) 12, no. 2 (September 15, 2023): 155–168. Accessed February 20, 2026. https://journal.uc.ac.id/index.php/JEE/article/view/4177.